How do I make any changes to my membership?

Created by Anrich Oosthuizen, Modified on Tue, 30 Jul at 1:21 PM by Anrich Oosthuizen

With our new app, you have the ability to make changes to your membership on your own.

To change any of your membership details (Cancel/Change plan/Change home studio), you have 2 options:

You can use the Pronto mobile app to take you to the Pronto App Web Dashboard.
You can log in directly to your Pronto App Web Dashboard on your mobile device or desktop/laptop.

Instructions to make changes to membership

Option 1:

Open and sign in to your Pronto Booking App on your Mobile Device
Then click "Membership" at the bottom of the page
Then "Manage Subscription" and click on "Visit Website" on the popup that appears
Sign in to the Pronto App Web Dashboard using your account credentials and check "Keep me logged in"
Open the menu icon on the top left, and click on "Subscriptions"
Then the "Manage Subscription" button
You will be able to cancel/change or make any changes to your membership from this page

Option 2:

Sign in to the Pronto App Web Dashboard using your account credentials and check "Keep me logged in"
Once signed in, click on "Subscription" on the menu on the left (when on your desktop/laptop)
If on your mobile device, open the menu icon on the top left, and click on "Subscriptions"
Then the "Manage Subscription" button

Step 5: Click on any of the buttons on the following page to process the desired change on your membership (Cancel/Change Plan/Add All Access/Change Home Studio)

After these steps have been followed, every time you head back to the app and select membership to manage your membership, it will take you straight to the "Manage Membership" page without asking for login info again.

Tips

If you cancel your membership, you can reactivate it yourself from the "Subscription" screen on the Pronto Website Dashboard. Once cancelled, you will see the "Reactivate My Cancelled Subscription" button when navigating to the Subscription screen. This will remove your scheduled cancellation and reactive your subscription again.

If you need any further assistance in logging into or finding this dashboard and these options, please contact support on hello@prontopilates.com or phone 1300 987 933 and we will be able to assist you.